FAQs

Information for all claimants under the Nursery Milk Scheme

How do I join the Nursery Milk Scheme?
You can apply to join the scheme by completing an application form. This form is available by downloading from this website. Alternatively you can obtain a form by telephoning or emailing the Nursery Milk Reimbursement Unit (NMRU). Our contact details are below. Once your application has been approved by the NMRU you will receive a confirmation letter with a unique account number. Reimbursement will not be made for any milk provided before the date of approval.
Who can apply to join the Nursery Milk Scheme?

In order to join the scheme you must be one of the following:

  • A registered childminder
  • A registered day care provider
  • A local authority which provides day care
  • Those providing day care to children under 5 in schools or play centres that are exempt from registration
  • Those providing day care in a nursery or crèche for the children (under 5 years old) of management and staff of certain establishments (e.g. children’s homes, voluntary or community homes, NHS hospitals) which are exempt from registration

Parents, relatives of the child and privately employed nannies are not eligible under the scheme.

The scheme only relates to childcare settings in England, Scotland & Wales.

How long do children need to be in attendance to claim under the scheme?

The Nursery Milk Scheme entitles registered childcare settings to claim for one free drink of milk (1/3 of a pint of heat-treated cow’s milk) each day for children under five who attend for two or more hours a day. For children under one year old, this is given as infant formula. You can still claim for children who are absent without prior notice (e.g. off sick for less than a week). It is important to note that, for children who stay all day, the scheme only provides one free drink of milk, not one in the morning and another in the afternoon. In addition, if a child attends more than one registered childcare setting in a day then only one claim can be submitted for that child.

Day care provided for less than two hours in a day is not included under the scheme.

What are the types of milk that I can make a claim for?

For children under the age of 5 you are able to claim 1/3 of a pint of heat-treated cow’s milk. This means pasteurised cow’s milk, including whole and semi-skimmed and the milk can be organic. It does not include fully skimmed milk, goat’s milk, soya milk, lactose free milk, fluoridated milk or unpasteurised milk.

Also, you are not allowed to claim for milk with flavours, colours, added vitamins or any other additions.

Infant formula for babies from birth up to 12 months old means one of the following brands:

  • Cow & Gate Premium
  • Cow & Gate Plus
  • Hipp Organic
  • Milupa Aptamil First
  • Milupa Aptamil Extra
  • SMA Gold
  • SMA White

Within these brands you are able to claim for Hungry milk or Comfort milk.

It does not include follow-on milk, ready-to-feed milk, anti-reflux milk or any other brand.

How do I make a claim?

Once your application has been approved by the NMRU you will receive a confirmation letter with a unique account number and a claim form to cover the first period that you can claim for. You will then have the choice of making your claims online or by post.

How will I receive my payments?

All new applications to join the Scheme will receive payment by BACS (Banker’s Automated Clearing Service). This means that payments will go directly into your bank account, as detailed on your application form. A Remittance Advice, with a claim form for the next period, will be sent to you once a claim has been processed if you claim by post or by email if you claim online. Please note that payments cannot be made into building society savings accounts.

What do I do if something has changed since I filled in my application form?

You must notify the NMRU in writing immediately if there is a change in your circumstances. If this relates to a change to your setting address or the number of children per session then you must send a photocopy of your latest certificate of registration from OFSTED, CSSIW or the Care Commission in Scotland. If your updated certificate does not include children numbers then please provide details of your current sessions and number of children you are registered to care for in a covering letter. If you receive your milk through an agent you will need to send copies to them and also ensure your milk deliveries are updated accordingly.

Nursery Milk Scheme Consultation

Following the publication of the Consultation of the Nursery Milk Scheme, the following supplier days have been arranged:

Monday 12th May 2014 – London
MWB Victoria, 10 Greycoat Place, Victoria London, Greater London, SW1P 1SB.

Thursday 15th May 2014 – Edinburgh
Thistle Hotel, 107 Leith Street, Edinburgh, EH1.

Monday 19th May 2014 – Wales.
Venue to be advised.

Further information about the Nursery Milk direct supply procurement can be found at; https://online.contractsfinder.businesslink.gov.uk:443/Common/View%20Notice.aspx?site=1000&lang=en&NoticeId=1343342

If you require any further information or wish to attend a supplier day, then please email: supplier.helpdesk@dh.gsi.gov.uk

This will ensure you get a formal invitation and further details of the timing’s of the event will be forwarded to you once they have been finalised.


If you use an agent for your claims

If an agent is going to make claims on my behalf do I still need to register?

Yes you do. The agent is acting on your behalf and is required to provide individual details for all settings that it is claiming for. The NMRU validates these details and will only pay for those who are an eligible supplier. However, it is still your responsibility to inform us in writing if there is any change to any information held on file for you.

Why do I need to validate my claim?

As a setting registered with the Nursery Milk Scheme, it is your responsibility to ensure that the amount of milk claimed for is correct even if you have your milk supplied through an agent. It is important to complete the NMRU Validation to ensure that any claim made on your behalf is accurate.

I don’t know what my NMRU account number is to complete the validation.

Your account number should be quoted in the claim details forwarded to you by your agent. If you need any assistance with this then please call either your agent or the Nursery Milk helpline on 0844 901 4444.

I don’t know what my registration certificate ID is.

This is your unique reference number allocated by OFSTED (England), SCSWIS (Scotland) or CSSIW (Wales). You will find your reference number on the registration documents for your childcare setting.

What do I do if I cannot access the validation screen?

In some internet browsers you may need to copy and paste the link to the web-site to complete your validation. If you do not have a laptop or home computer to complete the validation please call the Nursery Milk helpline on 0844 901 4444 and they will be able to assist you.

My claims are submitted by an agent but I would like to claim direct. What do I need to do?

You must contact your agent to discuss your deliveries and reach an agreement in accordance with your current contract with them. Once you have agreed your last delivery date with your agent if you email enquiries@nurserymilk.co.uk confirming your Nursery Milk account number and last delivery date and we will provide further guidance.

I would like to use a third party agent to deliver my milk and submit claims on my behalf. What do I need to do?

Your chosen agent will be able to provide all the forms necessary for them to act on your behalf.