In providing you with access to our services, we (the Nursery Milk Reimbursement Unit) may have cause to collect and process your personal information. This Privacy Policy explains the ways in which we may collect, use, store and analyse your personal information, as well as outlining the steps we take to protect your privacy.

Please read this policy carefully before using our services. Use of our website and services signifies your acceptance of this policy.

1. How we may collect your personal information

   1. We may collect any personal information which you provide to us voluntarily, for example by completing a form on the www.nurserymilk.co.uk website or in hard copy, by taking part in a phone conversation or by emailing us.
   2. Our systems may automatically record information about your website usage, such as your browser type (eg Internet Explorer), operating system (eg Microsoft Windows), IP address (a way of identifying your internet connection) and basic information about your internet service provider. This information does not require your intervention and is used to improve our services and enhance your user experience.
   3. For security and audit control, and to help us understand your preferences, we may also keep a record of when you access the site, which pages you visit and the actions you take on each page.

2. How we may use your personal information

   1. We respect your privacy and will only use your information in the following ways
      • To register you as a user and to provide the services you require.
      • To provide you with customer support.
      • To enhance the accuracy of the information which we hold about you.
      • To notify you of any important changes to the site.
      • To notify your milk agent (as applicable) of any information which may affect their service to you.
      • To prevent potentially prohibited or illegal activities and enforce our Terms and Conditions.
      • To monitor and improve our services and to personalise our website for you.
      • To keep you informed of any products, services or offers which might be of interest to you.
      • For internal research purposes, general website administration and demographic analysis of our service users.

3. How we may share your personal information

   1. The Nursery Milk Reimbursement Unit operates on behalf of the Department of Health and the Department of Health is entitled to have full access to NMRU records.
   2. Information will also be shared with the NHS Business Services Authority as necessary to ensure the Nursery Milk Scheme is administered in accordance with regulations.
   3. If you appoint a milk agent to notify us of the cost of providing your milk, your contact details and relevant information about your childcare setting will be made available in that agent’s online account.
   4. We will not share any of your personal information with any other third parties without your permission, unless:
      • We suspect any form of illegal behaviour.
      • It is necessary by law, regulation or legal proceedings.
      • It is required to enforce our Terms and Conditions.
      • We feel that it is a necessary action to protect the property, rights or safety of any party.
      • The third party is acting in a professional capacity, for example as a regulator or auditor, and has suitable confidentiality and privacy measures in place.

4. How long we hold personal data

   1. We will keep your personal information for as long as is necessary for the purposes outlined in this Privacy Policy. Copies of your data may also be retained to satisfy legal, regulatory and accounting requirements.

5. How we use cookies

   1. Our website may use cookies to store information about your site usage. A cookie is a small text file that is sent to your browser from a web server and then stored on your hard drive. Cookies enable us to recognise your computer and record information from your visits to the site, such as your preferred settings. This saves you having to re-enter the same data each time you use the site and allows us to provide you with a more customised experience.
   2. We may also use cookies and analytical software to collect anonymous data for internal research purposes, including without limitation:
      • We suspect any form of illegal behaviour.
      • To monitor site usage.
      • To keep an audit trail.
      • To understand visitors’ browsing habits.
      • To analyse trends and demographic statistics.
      • To compile statistical reports.
   3. Most internet browsers accept cookies by default; however, you can usually change your browser settings to reject cookies if you would prefer not to receive them. If you choose not to receive our cookies you will not be able to receive any personalised features and you may not be able to benefit from our services.

6. Your rights

   1. You have the right to request a copy of any information which we hold about you and to ask for any inaccuracies to be corrected. In order to receive such information, please send your request, including your full contact details, to our registered address.
   2. While we do not normally impose an administration charge for such requests, we reserve the right to impose a reasonable charge to reflect our costs. In such cases, we will seek your agreement to the charge before acting on your request.
   3. Please do contact us if you believe that any information we hold about you is inaccurate, as we are committed to maintaining the high quality of our data.

7. Using other websites

   1. Our website may contain links to web sites which are owned or controlled by third parties. These links are provided for your convenience and do not imply that we have reviewed or condone the third-party sites, their content or their privacy policies.
   2. When using third party websites you must be aware that any personal information you supply will be dealt with in line with their own privacy policies. You should check that you agree with each website’s privacy policy and Terms and Conditions before giving them any of your personal details.
   3. When you access the linked third party websites, you do so at your own risk. These sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. We will not be held liable for any misuse of your information or other misconduct by the third party.

8. Data Security

   1. We are registered under the Data Protection Act and we will only use your data in accordance with the Act.
   2. We take data protection seriously and we have implemented technical, physical and administrative security measures to protect your information against unauthorised access, loss, misuse or destruction. We recommend you always sign off when you finish using a shared computer.
   3. While we work very hard to protect your privacy, online data transmission can never be entirely secure. Therefore, we cannot guarantee that your personal information will always remain private.
   4. If we become aware that there has been a security breach and that your personal data may have been compromised, we will contact you as soon as reasonably practical and we will take appropriate steps to rectify the breach.

9. Changes to this Privacy Policy

   1. We may change this Privacy Policy at any time. If we make any changes, we will post the new policy on our website.
   2. By using our services you agree to read our Privacy Policy regularly so that you are aware of any changes. Your continued use of the services will constitute your acceptance of these changes.

We welcome all feedback on matters relating to privacy or to any other aspect of our service. You can provide feedback by contacting us.