In providing you with access to our services, we (the Nursery Milk Reimbursement Unit) may
the ways in which we may collect, use, store and analyse your personal information, as well
as outlining the steps we take to protect your privacy.
Please read this policy carefully before using our services. Use of our website and services
signifies your acceptance of this policy.
How we may collect your personal information
- We may collect any personal information which you provide to us voluntarily, for
example by completing a form on the www.nurserymilk.co.uk website or in hard copy,
by taking part in a phone conversation or by emailing us.
Our systems may automatically record information about your website usage, such as
your browser type (eg Internet Explorer), operating system (eg Microsoft Windows),
IP address (a way of identifying your internet connection) and basic information
about your internet service provider. This information does not require your
intervention and is used to improve our services and enhance your user experience.
For security and audit control, and to help us understand your preferences, we may
also keep a record of when you access the site, which pages you visit and the
actions you take on each page.
How we may use your personal information
We respect your privacy and will only use your information in the following ways
- To register you as a user and to provide the services you require.
- To provide you with customer support.
- To enhance the accuracy of the information which we hold about you.
- To notify you of any important changes to the site.
To notify your milk agent (as applicable) of any information which may affect
their service to you.
To prevent potentially prohibited or illegal activities and enforce our Terms
- To monitor and improve our services and to personalise our website for you.
To keep you informed of any products, services or offers which might be of
interest to you.
For internal research purposes, general website administration and demographic
analysis of our service users.
How we may share your personal information
The Nursery Milk Reimbursement Unit operates on behalf of the Department of Health
and the Department of Health is entitled to have full access to NMRU records.
Information will also be shared with the NHS Business Services Authority as
necessary to ensure the Nursery Milk Scheme is administered in accordance with
If you appoint a milk agent to notify us of the cost of providing your milk, your
contact details and relevant information about your childcare setting will be made
available in that agent’s online account.
We will not share any of your personal information with any other third parties
without your permission, unless:
- We suspect any form of illegal behaviour.
- It is necessary by law, regulation or legal proceedings.
- It is required to enforce our Terms and Conditions.
We feel that it is a necessary action to protect the property, rights or safety
of any party.
The third party is acting in a professional capacity, for example as a regulator
or auditor, and has suitable confidentiality and privacy measures in place.
How long we hold personal data
We will keep your personal information for as long as is necessary for the purposes
legal, regulatory and accounting requirements.
a small text file that is sent to your browser from a web server and then stored on
your hard drive. Cookies enable us to recognise your computer and record information
from your visits to the site, such as your preferred settings. This saves you having
to re-enter the same data each time you use the site and allows us to provide you
with a more customised experience.
internal research purposes, including without limitation:
- We suspect any form of illegal behaviour.
- To monitor site usage.
- To keep an audit trail.
- To understand visitors’ browsing habits.
- To analyse trends and demographic statistics.
- To compile statistical reports.
Most internet browsers accept cookies by default; however, you can usually change
your browser settings to reject cookies if you would prefer not to receive them. If
you choose not to receive our cookies you will not be able to receive any
personalised features and you may not be able to benefit from our services.
You have the right to request a copy of any information which we hold about you and
to ask for any inaccuracies to be corrected. In order to receive such information,
please send your request, including your full contact details, to our registered
While we do not normally impose an administration charge for such requests, we
reserve the right to impose a reasonable charge to reflect our costs. In such cases,
we will seek your agreement to the charge before acting on your request.
Please do contact us if you believe that any information we hold about you is
inaccurate, as we are committed to maintaining the high quality of our data.
Using other websites
Our website may contain links to web sites which are owned or controlled by third
parties. These links are provided for your convenience and do not imply that we have
reviewed or condone the third-party sites, their content or their privacy policies.
When using third party websites you must be aware that any personal information you
supply will be dealt with in line with their own privacy policies. You should check
giving them any of your personal details.
When you access the linked third party websites, you do so at your own risk. These
sites may place their own cookies or other files on your computer, collect data or
solicit personal information from you. We will not be held liable for any misuse of
your information or other misconduct by the third party.
We are registered under the Data Protection Act and we will only use your data in
accordance with the Act.
We take data protection seriously and we have implemented technical, physical and
administrative security measures to protect your information against unauthorised
access, loss, misuse or destruction. We recommend you always sign off when you
finish using a shared computer.
While we work very hard to protect your privacy, online data transmission can never
be entirely secure. Therefore, we cannot guarantee that your personal information
will always remain private.
If we become aware that there has been a security breach and that your personal data
may have been compromised, we will contact you as soon as reasonably practical and
we will take appropriate steps to rectify the breach.
the new policy on our website.
aware of any changes. Your continued use of the services will constitute your
acceptance of these changes.
We welcome all feedback on matters relating to privacy or to any other aspect of our
service. You can provide feedback by contacting us.